Privacy Policy

Last updated: September 9, 2026

This Privacy Policy explains how Craft Channel Kitchen & Taphouse collects, uses, and protects your personal information when you interact with our website and services.

Information We Collect

Information You Provide

When you submit an inquiry through our contact forms or reservation system, we collect:

• Your name
• Email address
• Any additional information you choose to provide in your message
• Service selection or preference information

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and reservation requests
• To communicate about our services and offerings
• To improve our website functionality and user experience
• To maintain the security and integrity of our website
• To comply with legal obligations

How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and business, under confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our customers or others
• In connection with a business transfer, such as a merger or acquisition

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing of your information
• The right to data portability

To exercise these rights, please contact us at [email protected]

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We take appropriate safeguards to ensure your information receives adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: 387 Heritage Boulevard, Victoria, British Columbia V8W 2R5, Canada